Help
 
Site Navigation - there are four ways to find what you want on enjoy-able living:
  1. Use the "Browse Categories" link on the left hand side of the page. By clicking on one of these it will reveal more choices for you to select from.
  2. "Quick links" boxes on the home page speedily take you to each section, e.g. ‘Games & Activities’. You can use the "Search" facility to look for a particular item by name, description or order number.
  3. The "Site Map" link on the bottom of each page – there you can access every section by a text link.
Users with visual impairment
We understand that some of our users may suffer from partial loss of vision.  For this reason we have included the capability to increase the Font size by clicking the capital
letter A above the "Quicks Links" box.
Users with motor impairment
For those users who suffer from some form of motor control disability, we have added "Shortcut" keys to ease navigation around "Enjoy-Able Living"  - see the "Website Shortcut" box on the left hand side.
 
Shopping
  1. Choosing products - you can add your choice of items to your shopping cart by using the “Add to Cart" on the item description pages.  To add more items return to the 'shop' by clicking on the "Continue Shopping" link. 
  2. View cart -  you can view items in your cart at any time by clicking "View Cart" on the top navigation bar - here you can also remove item choices from the "Cart" if you wish.
  3. Checkout - Once you have chosen all the items you wish to buy, you can proceed by clicking on the "Checkout" link.  You will be transferred to our secure server to enter your personal details and complete the VAT exemption declaration (if applicable). Once these details have been confirmed you will be transferred to SagePay's secure server for card processing.
  4. VAT exemption - a number of our items are VAT zero rated when purchased by people with disabilities.  When ordering first select the VAT exemption choice from the box below the items  description.  On going to "Checkout" you be asked to complete details of your qualifying medical condition. Please note VAT is payable on delivery charges even though you may be eligible to claim VAT exemption on the purchased item.
  5. By post or fax - if you prefer you can download a "Printable Order Form" (see:  "Quick Links" )  and return by post or by fax, enclosing a cheque or your credit card details. There are two forms - one for standard VAT items and one for VAT exempt items.
Delivery charges - will be charged for individual orders under £100.00 - orders placed above this have free delivery.
 
VAT - all our prices include VAT at 17.5%.  Our VAT number is 971 0183 33
 
Complaints - Enjoy-Able Living Ltd. seek to provide our valued customers with the best possible service and products. If you have a complaint please contact us and we will endeavour to put things right. We will aim to acknowledge your complaint within 24 hours (weekdays) and work with you to resolve the issue within 28 days.
 
You can raise a complaint by email: complaints@enjoy-able.co.uk or by letter to:
 
Enjoy-Able Living Ltd.
2nd Floor, Langwood House
63-81 High Street
Rickmansworth
Herts
WD3 1EQ
(Please quote your order number)
 

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