Terms & Conditions

Payment - Enjoy-Able Living Ltd offers two methods of payment:

1. Pay online by either credit or debit card. Please see our statement on Secure Payment about how your transactions are processed. 

2. You can download printable order forms and send these back to us with a cheque made payable to:  Enjoy-Able Living Ltd.

Currency - Payments to be made in UK British Pounds only (£)

Contract - when you place an order with us, you are making an offer to buy goods at the stated price on that day. We will send you an email to confirm that we have received you order and that a contract has been made between us. In the unlikely event that the goods are no longer available or that we have made a pricing mistake we will advise you of this. There will be no contract in place unless you accept the new terms. We will not take payment from you until we have accepted your order. 
 
Cancellation - the Distance Selling Regulations provides customers with a 7 day cooling off period during which you may cancel your order and Enjoy-Able Living will reimburse you within 30 days for the full costs of the items ordered. 
 
The cooling off period ends seven working days after the day you receive the goods.
 
You can cancel an order by email: cancel@enjoy-able.co.uk or by post:
 
Cancellations
Enjoy-Able Living Ltd.
2nd Floor, Langwood House
63-81 High Street
Rickmansworth
Herts
WD3 1EQ
 
In both cases please provide your name, email address and order number. Please note cancellations cannot be made by phone.
Complaints - Enjoy-Able Living Ltd. seek to provide our valued customers with the best possible service and products. If you have a complaint please contact us and we will endeavour to put things right. We will aim to acknowledge your complaint within 24 hours (weekdays) and work with you to resolve the issue within 28 days.
 
You can raise a complaint by email: complaints@enjoy-able.co.uk or by letter to:
 
Enjoy-Able Living Ltd.
2nd Floor, Langwood House
63-81 High Street
Rickmansworth
Herts
WD3 1EQ
(Please quote your order number)
 
Guarantees - all products are guaranteed for twelve months -unless expressly stated otherwise on the product details. Where this is specified some products are guaranteed for longer. In the event of any problems occurring within the guarantee period contact sales@enjoy-able.co.uk
 
Secure Payment - all our customers details and payment information is kept safe and secure. Our payment servers are protected by hardware firewalls and our payment pages are protected by a 128bit secure server.  
  
All card transactions processed are fully encrypted by Sage Pay.  We accept the following cards:
    
VAT - all our prices include VAT at 17.5%.  Our VAT Registration Number:  971 0183 33
Some of our items are zero rated provided they are purchased by people with disabilities. To benefit from the exemption you will need to select the VAT exemption box and then complete the exemption declaration statement at checkout.  If you choose to submit an order using the printable VAT exemption order form 2 you are required to specify your disabling condition. Please see the "VAT Exemption Guide" section for more details.
 
Liability - notwithstanding the above, these terms do not limit the rights you have as a consumer under UK law or statutory rights, nor in any way exclude our liability to you as a consumer for any death or personal injury as a result of our negligence. We have no liability to you for events beyond our control. 
 
Privacy - we will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
 
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, item selections, credit card or other payment information.  
 
We may collect this information even if you do not register with us.
 
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
 
We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.  Our registration number is:  Z1749188
 
We use your information only for the following purposes:
  • Processing your orders
  • For statistical or survey purposes to improve this Website and its services to you;
  • To send website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. 

Registered Name & Office - Enjoy- Able Living is a Private Limited Company registered in England No: 06809110  Registered Office: Enjoy-Able Living Ltd.  2nd Floor, Langwood House, 63-81 High Street, Rickmansworth Herts.  WD3 1EQ

Telephone:  01923 282430 Email:  sales@enjoy-able.co.uk

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